9 mars 2023

f you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. Polestar require us to push the limits of technology and business development, which is mainstreamed into all processes of the company. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference.

Let us describe the challenge we offer

The Product Area Customer Interactions is part of the Customer Acquisition and Services domain, we deliver digital solutions that enable the acquisition of new customers and services to existing customers. Our primary goal is to provide our customers with a first-class experience in both the physical and digital touchpoints. The domain leverages a best-of-breed of technology, combining bespoke solutions with commercial technologies. The domain is a key enabler of Polestar’s overall strategy as a Direct-to-consumer brand and the increasingly important aftermarket business.

As a designer, you will have the opportunity to work on the Test Drive experience product. Our direct-to-consumer approach sets us apart in the industry, making the test drive experience a defining moment in the customer’s journey. The product presents a unique and exciting design challenge that will push your creative abilities and offer opportunities to learn and grow.

In this role, you will be responsible for designing and crafting an exceptional user experience for customers at every touchpoint of the test drive journey. You will collaborate closely with cross-functional teams to ensure that the design solution meets business requirements and aligns with the Polestar brand identity. Your skills and experience in creating engaging and intuitive interfaces will be essential in developing a next generation, digitally enabled integrated online/offline test drive experience.

This is an opportunity to work on a project that has a direct impact on the customer experience, utilizing cutting-edge design tools and techniques in a fast-paced and dynamic environment. You will be part of a team of experienced designers and developers, working together to deliver quality design solutions and driving the product forward.

This position is located at our Lindholmen office in Gothenburg. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.

What you will do

As a UX/UI Designer at Polestar, you will be responsible for realizing the digital brand vision. You will ensure that the digital product is designed to optimize the customer experience and usability while securing a consistent design across digital products. You will also work closely and collaborate with Service Designers and the Digital Strategy team to ensure desired methodologies and practices are used when designing the digital products. The role is focused on enhancing the user experience and driving product innovation through effective collaboration and design strategies.

Expectations are high, but most who work here will benefit from an intensive learning experience. Teams are expected to adopt a truly tech-first, product-focused approach. For many, the autonomy at Polestar is liberating, challenging and unusual.

Further on, you will:

  • Advocate for user-centered design solutions, as well as conduct user research to discover insights, define user-personas, and map user-journeys.
  • Create compelling visual designs that align to company and brand standards; including distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels
  • Develop new solution concepts, storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate Digital products
  • Conduct concept and usability testing to iteratively validate and improve design solutions
  • Actively collaborate as part of your digital team to ensure designs are feasible and implemented accurately
  • Track user experience metrics and reports on the success of UX improvements, including analytics

Who you are

We are looking for you who are passionate about problem-solving through design and see value in taking an iterative design approach. You are known for a strong sense of ownership and proactively advocating for the end-user. You don’t shy away from new challenges and from learning new skills. A fast-paced environment is exactly where you thrive. Strong values of collaboration, curiosity and having an empathetic and innovative spirit, that’s what we are looking for.

To be a great fit for this position we believe you have:

  • Have a minimum of 4 years of experience in UX/UI Design
  • Skills at creating compelling, visual, interactive design solutions for branded consumer applications
  • Proven experience working in design teams in a Digital product development setting
  • Able to plan, conduct, and synthesize user research and usability testing at various stages of the design process
  • Strong communication skills with the ability to articulate the value of a design choice to users and non-designer stakeholders
  • Synthesizes abstract ideas into tangible solutions for design
  • Combined skills in 2 of 3 of the following: User Research, Interaction Design, Visual Design

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Is this you? If you are interested in joining the Polestar family, don’t wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way…

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